Product and Shipping Policy

Welcome to Sopkom! Our transparent pricing ensures a fair and efficient B2B retail experience.

1. Product Listings:

  • Sellers are responsible for setting product prices based on their cost, market demand, and other relevant factors.
  • Prices listed on Sopkom include any applicable taxes or fees.

2. Bulk Order Discounts:

  • Buyers can take advantage of discounts for bulk orders. Sellers may offer tiered pricing based on order volume.

3. Negotiation and Custom Orders:

  • Buyers and sellers can engage in negotiations for special pricing and terms.
  • Sellers may offer custom orders with pricing details communicated during negotiations.

4. Currency and Payment Methods:

  • Prices are displayed in the currency selected by the user.
  • Sopkom supports various payment methods to facilitate secure transactions.

Shipping Policy for Sopkom:

At Sopkom, we prioritize efficient shipping to enhance your B2B experience.

1. Shipping Options:

  • Sellers specify available shipping options during product listing.
  • Buyers can choose from standard, expedited, or other available shipping methods during checkout.

2. Shipping Costs:

  • Shipping costs are determined by the seller and clearly displayed on the product page.
  • Buyers are informed of shipping costs before finalizing their orders.

3. Estimated Delivery Timelines:

  • Standard Shipping: 5-10 business days.
  • Expedited Shipping: 2-5 business days.
  • Delivery timelines may vary based on product type, location, and other factors.

4. Tracking and Notifications:

  • Sellers provide tracking information for shipped orders.
  • Buyers receive email or SMS notifications with updates on the status of their orders, including tracking details.

5. International Shipping:

  • Sellers and buyers engaging in international transactions should be aware of varying shipping regulations.
  • Customs duties and taxes for international orders are the responsibility of the buyer.

6. Returns and Refunds:

  • Buyers have the right to return products that do not meet specified quality criteria or if there are shipping issues.
  • Sellers outline return and refund policies on their product listings.

7. Customer Support:

  • Our customer support team is available to assist with any shipping-related inquiries or issues.
  • Contact us at for prompt assistance.